The Customer Service Spectrum

This week I had two shocking customer service experiences that I want to share: Volvo vs. nail shop.

My month-old car had a problem and needed to go to the shop. My pilates instructor, steph, was injured during a pedicure.

Steph was hobbling around the studio with a bandaid on her heal. Of course, everyone asked what had happened. She was getting a pedicure at a local nail shop and the tech took a slab of skin off her heal with the blade thingy! She yelped out, bled, and was very upset. The shocking part is… SHE PAID! She shouldn’t have, of course – but they shouldn’t have accepted payment!

My month old car-love-of-my-life Volvo needed to go into the shop due to a faulty nav system. I should have been furious, but we’re still in the honeymoon phase. When I arrived, I was greeted with a Starbucks coffee, keys to a loaner car and I could come back at my leisure the next day. The loaner car was a fabulous new C30 (loved this car!), my car was not only fixed but vacuumed, waxed, tires treated and I had another Starbucks :o )

All week I was thinking about the ridiculousness of the nail shop. Steph sees groups of 15 women 6 times a day, 6 days a week in her studio. They’re ALL going to hear about this nail shop. We’re all telling our friends! It’s a small town – this is just so dumb. All week I was telling people about my hot loaner car, fab service at Volvo, vacuumed car, just how great the whole experience was. Volvo actually tricked my brain into thinking having my car fixed was some sort of treat. If I was still driving my Chrysler, I would have been furious that this new car already has something wrong with it! But I’m not. I felt like my car was at the spa or something.

Mabel’s Labels takes its cues from Volvo. We listen to our customers. We are always thinking “what will they tell their friends about this experience?” Shouldn’t every business do that? I’m very curious to see if this local nail shop can even stay in business!

Crafts on a cold weekend…

It’s an unusually cold July weekend we’re having in Ontario. I thought it would be a fun weekend to try tie-dye with my tot & a neighborhood friend. To refresh my memory on the how-to’s, I turned to my good friend youtube.com

What a plethora of inspiration! I found many great links to fantastic kid crafts. Most that I vaguely remember making once, but need a reminder!

I hope you find them useful. Of course, I haven’t tried them all (yet!), and some may turn into a kit sales-pitch, but have a browse if you’re looking for inspiration too:

Tie-Dye (long, in-depth instructions)
Paper Flowers
Making Paper
Felting
Make Play-Dough
Make chocolate Play-Dough!
Make Silly Puddy
Tissue Paper Flowers
Make a Volcano
Make a Puppet
Make a Balloon Butterfly (this guy has lots of videos of balloon things)
Make a Fortune Teller
Make a Doll Cradle
Paper Airplanes
Clay Dinosaur
Gorgeous 3D Paper Snowflake
Birdfeeder from Milk Carton (a classic!)

If you know of some youtube craft videos I’ve missed, I’d love to see them! I think this is a great way to learn or brush-up on a long lost skill!

Reading to your small people

I’ve never been an avid reader. I like travel books, biographies, business books, magazines (do they count?!), so when I started to read to my daughter, frankly – I didn’t know what to read! I didn’t know what to buy, where to get it… the library had TOO many choices!

Recently one of my genius neighbour friends, Krista, had a great idea. For our quarterly Thursday night gab-fest, we all brought our favourite children’s books. We went in a circle talking about why we loved them. It was amazing. Krista documented each book and sent out a list. I thought I would share it with you! Even if you are a good little reader, there may be some new & highly recommended books on the list. Enjoy!

The Kissing Hand – Audrey Penn (separation, missing mommy/baby)
Peekaboo Kisses – Barney Saltberg (just for fun! Cute images, tactile)
Waner Don’t Forget – Lynn Seligman & Geraldine Mabin (funny funny book)
Paperbag Princess – Robert Munsch (girl power!)
How Dinosaurs Eat Their Food – Jane Yolen & Mark Teague (just for fun)
A Drop of Gold – Vlastavan Kampen (fun and artful)
Isla (Sequel to Abuela) – Arthur Dorros (great if you have overseas family)
I Love you The Purplest – Barbara Joosse (great when new sibling arrives)
The Quilt Makers Gift – Jeff Brumbeau (generosity, kindness, beautifully artful)
Arnie the Doughnut – Laurie Keller (just for fun!)
My Special Day – June Goldsborough (fanstastic day about big girl independence)
The Magic Friend Maker – Gladys Baker Bond (classic book about making new friends)
Cloudy with a Chance of Meatballs – Judi Barrett (fun!)
The Giving Tree – Shel Silverstein (unconditional love, mother love)
The Rohald Dahl Collection (hilarious for big kids)
Samuel’s Most Important Message – Frank Glew (be good to your environment)
Papa, Do You Love Me? – Barbara Joosse (father’s love)
Click, Clack, Moo – Cows that Type – Doreen Cronin (just for fun!)
The Borrowers – Mary Norton (amazing book for imaginative big kids)
One Fish, Two Fish, Blue Fish, Red Fish – Dr. Seuss (fun!)
Effie the Ant – Beverley Allinson (differences are OK)
Jillian Jiggs – Phoebe Gillman (fun!)
10 Conversations You Need to Have With Your Children – Shmuley (for parents)
Gurgle, Bubble, Splash – Richard Thompson (amazing: fun, imaginative)
Daddy Kisses, Mommy Hugs – Anne Gutman (classic for little ones)

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